A free mediation service for disputes linked to Hong Kong’s subdivided-unit regime launched on 12 October. It is run by eBRAM International Online Dispute Resolution Centre and the Agency for Volunteer Service.
Disagreements can arise over practical arrangements during work to bring properties into compliance with the regime. Housing Secretary Winnie Ho said mediation could help parties resolve those differences and reduce conflict.
The service is intended for a broad range of people and organisations involved in related disputes: landlords, sub-landlords, residents, renovation contractors, specified professionals, estate agents, owners’ corporations and property-management companies.
Parties can use eBRAM’s online dispute-resolution platform, or arrange an in-person session depending on the circumstances. Independent, neutral volunteer mediators help participants communicate and try to reach agreement. The service is voluntary and confidential.
The scheme website says the time needed depends on the dispute’s complexity. If a dispute is not too complex and mediation proceeds smoothly, the parties may need only one meeting, generally lasting a day or less, to try to reach an agreement.