By 2 October 2026, 229 taxi drivers had incurred demerit points under Hong Kong’s Taxi Driver Offence Points System. Of the cases resulting in points, 125 involved refusal of hire, Transport and Logistics Secretary Mable Chan told the Legislative Council.
The system took effect on 22 September 2024 and covers 11 serious offences related to taxi drivers and service quality. Refusal of hire carries up to 10 points. Three drivers had reached the threshold of 15 points or more and were disqualified from driving taxis for three months, Chan said.
A separate measure covers complaints received by the Transport Department. From the system’s introduction through August 2026, it received 5,944 complaints relating to taxi drivers, including 605 involving refusal of hire, according to figures Chan provided.
The department investigates complaints and may refer them to law-enforcement agencies, depending on their nature. It may also write to the taxi owner or driver concerned to request an explanation, Chan said.
The authorities are reviewing the operating-area boundaries for New Territories taxis, with new development and infrastructure among the factors under consideration, Chan said.
From the end of 2026, taxis are to be required to carry a journey-recording system comprising a dash camera, an in-vehicle recording system and a satellite-navigation system. Chan said it is intended to deter misconduct and provide a fair record of evidence when passengers and drivers dispute a journey.