The Immigration Department said people connected with MEGA FANS EXPO chose to leave Hong Kong after learning the event had been cancelled, and were not refused entry.
A Japanese performer gave a different account on social media, saying she had arrived in Hong Kong but her manager, staff and fellow actresses were unable to enter after immigration checks, despite the team having arranged the relevant visas. She did not know why.
MEGA FANS EXPO 2026 had been due to run from 13 to 15 November. AEE Group Limited, identified as the organiser, cancelled the event and its preview scheduled for 12 November.
KKday told ticket buyers they would receive full refunds for their orders. The organiser said it would announce refund arrangements later through official channels.