Opatra London’s branch at Sha Tin New Town Plaza had suspended business by 16 August 2026, while police had confirmed receiving a report related to the incident. The available information does not establish whether the suspension was linked to the reported consumer dispute.
A post on Threads said a middle-aged woman had been seen kneeling and crying outside the shop. She was reportedly claiming that staff had used improper sales tactics, with the amount allegedly involved at about HK$60,000. The claims have not been independently verified, and no response from the shop was provided.
During a site visit on 16 August, the branch displayed a notice reading “暫停營業”, or “temporarily closed”. The shop’s lights were off, while products remained on the shelves and its interior did not appear disorderly.
Star Headline reported that Customs was following up the matter, but provided no details of the work, its progress or any outcome. Police have confirmed only that a report was received, and the available information does not establish the status or scope of any investigation.
It remains unclear why the branch suspended business, who made the decision or whether it was directly linked to the allegations. The shop’s response, the details of the alleged transaction and the next steps by police or Customs have not been provided.